FAQ’s – Champion Mango

CASH ON DELIVERY

How do I pay Cash on Delivery (COD)?

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Are there any additional charges for cash on delivery for e.g. Cash handling charges?

There are no additional charges for Cash on Delivery.

In how many destinations is this service available?

The COD service is available all over Pakistan. COD is not available internationally.

If there are multiple items ordered, will they be delivered at the same time? If not, then will the payment be in portions or otherwise?

In cases where multiple items are ordered, typically we ship all the items in one package. The payment for the order will always be in full at the time of delivery. Customers will be notified in case of any exceptions, and payments will be adjusted accordingly.

Do shipping charges vary with the weight of the order?

How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.

DELIVERY OF ORDER

What is the delivery time?

Order delivery takes 3-5 days, depending on the size and availability of the product. Orders are processed before 4 PM on a working day and are generally scheduled for delivery the following working day.

What could be the reasons of delayed delivery of my order?

Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source in order to process the order.

What are the delivery charges?

Is there any possibility of splitting the order in case of un-availability of part of the order?

We typically ship all items in one order together. Customers will be notified in case of any exceptions and payments will be adjusted accordingly.

How do I check the delivery status?

All items sold on championmango.com are delivered through reputed courier partners. You will be provided a Tracking ID for your order through email. You may also track the status of your order on our website with the help of the Order ID provided to you at the time of order placement.

What means do you use to deliver the order?

We ship all over Pakistan through our courier partners TCS.

PAYMENTS

How shall I make a payment?

Following are the payment options available for your convenience:

Cash On Delivery (COD)
Cards (Visa Debit/Credit, Master Debit/Credit, American Express)

Is it safe to use my credit/debit card to make payments?

Absolutely. All payment information submitted by our customers is encrypted and is kept secure and confidential. Only authorized personnel have the right to access this information. At no point will we share, rent or sell your personal information.

Can I make payment in cash?

Yes. Our Cash On Delivery (COD) service enables you to do that.